Privacy Policy

Effective as of November 2024

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

1. Information We Collect

• Automatically Collected Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device type, and browsing behavior on our site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytical data. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

The information we collect may be used for:

• Enhancing and personalizing your experience on our website.
• Analyzing website traffic and performance to improve our services.
• Complying with legal obligations.

3. Third-Party Services

We may use third-party services, including Google Ads and Google Analytics, to serve ads and analyze website traffic. These services may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website and other sites. For more information on how Google collects and processes data, visit the Google Privacy & Terms page.

4. Opting Out of Personalized Ads

You can opt out of personalized advertising by visiting the Google Ads Settings page or by using tools such as the Network Advertising Initiative opt-out tool.

5. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

6. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our contact form.

9. Information you give us directly

When you request service — through the contact form on this website, by phone, or through a home services marketplace such as Angi or Nextdoor — we collect the information you provide, which typically includes your name, phone number, email address, service address, and a description of the heating or cooling problem you need fixed. We use this information solely to contact you about that request, schedule and perform the work, and keep a service history for your equipment.

10. Text messages and your mobile number

If you give us your phone number when requesting service, we may text you about that request — to confirm we received it, arrange a visit, confirm your appointment window, and tell you when your technician is on the way. We do not send marketing or promotional text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of the services you requested, such as a scheduling or dispatch platform, may be shared only to carry out that work. Text messaging originator opt-in data and consent are never shared with any third party for marketing purposes.

You can stop receiving texts at any time by replying STOP to any message, or by calling (816) 971-9077. Replying HELP to any message, or calling that number, will get you assistance. Message and data rates may apply.

We keep records of service requests and the work performed for as long as needed to support your equipment and to meet our legal and tax obligations.

This policy was last updated in August 2026.